Aim: by the end of the session the Ss will be able to write an assessment report.

Materials and        Successful Writing Int. Unit 15. +
equipment             Upstream Int., Unit 8. p. 128-130.

1. Checking writing a letter of complaint.
2. Engage
1 You will hear a discussion about a health farm. Read the questionnaire below, then listen to the cassette and tick (/) the correct boxes. Listen again to fill in the missing information. Finally, use the table to talk about the health farm.

	Excellent	Good	Average	Poor
Location
only an hour from.......................................... the nearest station twenty minutes away
Facilities
………………………, courts, beautiful large bedrooms, a swimming…………………..
Treatments
many on offer,......................................................................... choice, all wonderful
Food
General Comments
Oaklands" facilities very...................................... ; an excellent..................................... of treatments available; food rather...................................... — the menu could be improved

3.Study
Reports are normally written for someone in authority (e.g. your employer, the local council, the head of a committee, etc) and contain factual information.                                           Assessment reports present and evaluate the positive and negative qualities of a person (i.e. an employee) or a building/place (i.e. a hotel, a restaurant, a shop, a cinema complex, etc) in order to make a judgement or recommendation about them.                                                                      Proposal reports present suggestions, plans or decisions about future actions.
Reports should consist of:

an introduction in which you state the purpose and content of the report; a main body in which you present each topic in detail under suitable subheadings. (these headings introduce
the topic of the paragraphs, so you do not need to start each paragraph with a topic sentence);
a conclusion which summarises the information from the main body and states your general assessment and/or recommendation.
Reports are written in a formal, impersonal style. You should use factual language, passive voice and full verb forms. You should also write fairly short sentences to help your reader pick out the information easily. Present tenses are normally used for assessment reports. Past tenses can be used for reports related to past events. Modals, conditionals or would are normally used for proposal reports.
You should always begin your report by stating who the report is addressed to and what their position is, the writer's name and position, what the report is about and the date.

       
e g. To:             Thomas Present, Chairman of Council
From:         Mary Scott, Senior Manager
Subject     Big Screen Cinema Complex                          
Date:      3rd June, 20...

4. Study
Complete:
        Introduction
Paragraph 1:
state the________ and___________ of your report
        Main Body
Paragraphs 2-5*:
________ each point under
suitable subheadings
[Assessment:______ and
______ points
Proposal:
suggestions/ recommendations] -
Conclusion
Final Paragraph:
______ assessment and/or
recommendation

 

* The number of main body paragraphs may vary depending on the rubric

5. Study

Read the rubric and underline the key words, then answer the questions.
You are an assistant manager for an international publishing company which is producing a tourist guide to restaurants in your country. The manager of your company has asked you to assess a restaurant in your
area to see if it is suitable for tourists on a tight budget. Write your report, describing the restaurant's food, service, prices and atmosphere.
1.What is the aim of this report? What type of report should you write?
2.Who is going to read your report?
3.What is your position, according to the rubric?
A manager of the company
В assistant manager
С reporter
4.What does "tourists on a tight budget" mean?
5.Which of the following must be included in the report? Tick (\/).

A size of restaurant
В location of your town
С quality of food
D what the atmosphere is like
E what the service is like
F good and bad points of the restaurant
G location of  restaurant
H high\low prices
I   opening hours

6.What style should you use? What are the main characteristics of this style?
7.Answer the following questions.
a  How often do you eat out? What is your favourite restaurant? How much do you usually spend when you eat out?

b  Use the adjectives below to describe the food, the service, the prices and the atmosphere in a
restaurant, as (ц fne eXample delicious, expensive, relaxing, disgusting, ц(щ5/ои, reasomble, efficient e.g.
The food in... is delicious

6. Pre-writing

a) Read the report below and underlie the correct word(s) in bold.Then, use the subheadings
the |ist to
fill in the blanks.

To:
Mr A J Williams,
Manager,
                  Burton Publishing From:      Milton Briggs,
                Assistant Manager
Subject:  Gaslights Restaurant
Date:      21st July, 20....

A)   ................................................
The aim of this report is to assess
the suitability of Gaslights
Restaurant for tourists on a tight
budget.                                               
B)   ................................................
Gaslights serves good quality meals.
It has a wide variety of delicious local and  international dishes 1) as well as/but an excellent choice
of starters and disserts. The menu 2) and/also includes a number of French specialities.
C)   ................................................
3) Nevertheless/Despite the fact that the stuff at Gaslights Restaurant are  well-trained and polite, the service can  sometimes be slow. This can be a  problem when the restaurant is full.
D)   ...............................................
The prices are quite reasonable. 4) Although/However, some dishes, such as the French specialities,
are rather expensive
E) …………………………………           
Gaslights has a charming and relaxing atmosphere. The background music is pleasant 5) and/too the soft
lighting crease a cosy atmosphere. These elements, combined with the modern decor appeal to customers of all ages
F)…………………………….
6) All in all/Even though the service can sometimes be slow, Gaslights
offers first-class food at reasonable prices. 7). Therefore/ However, I highly
recommend this centrally-located restaurant for tourists on a tight budget.

7. Writing
b) Read the report again and fill in the table with the positive and negative points of Gaslights restaurant.
Then, use the information to talk about the restaurant.

8. Post-Writing

c) whould you recommend Gaslights restaurant? why? why not?

9. Pre-writing

Analysing the Rubric
Read the rubric, underline the key words, and answer the questions.
- The editor of the magazine where you work as
- an assistant editor has asked you to write a
- report assessing the good and bad points of the
- Taj Mahal Indian restaurant. Write your report
- describing the restaurant's food, prices, service,
- and atmosphere.

Who is going to read your report?
a   The restaurant's staff.
b   Your editor.
с   The restaurant's customers,

What is your position according to the rubric?

What subheadings should the report have?

10. Writing

4   Match the nouns to the adjectives, then say which of these are positive and which are negative.

slow service (negative)

11. Post-Writing

5.What should(n't) a good restaurant have? Use your answers to make up sentences, as in the example.
A good restaurant should not have slow service. However, it should have...

12. Analysing a Model Text

Read the report and fill in the appropriate subheadings from the list.
-Conclusion  -Service   -Introduction  -Food and Prices -Atmosphere

To: Mr С James, Editor
From: Al Thompson, Assistant Editor
Subject: Taj Mahal restaurant

1)………………………………………………….
The purpose of this report is to assess the good and bad points of the Taj Mahal restaurant.
2)........................................................................................
The Taj Mahal offers a wide range of Indian cuisine, all of which! is beautifully cooked and presented. What is more the meals' are good value for money as the prices are quite reasonable. %
3).......................................................................................
The waiters are very polite and friendly and they are able to-make helpful suggestions about the menu.
-However,service is a little slow, especially when; the restaurant gets busy.
4)…………………………………………………..
The restaurant has a tasteful Eastern-style decor and thick carpets. In addition, the soft ethnic music helps
to give the Taj Mahal a very pleasant atmosphere. Nevertheless, the lighting is poor, so it is difficult to read the menu.
5)…………………………………………………..
In conclusion, although the service can be slow and the lighting poor, the Taj Mahal is a pleasant restaurant
that offers excellent food at reasonable prices. Therefore, I would certainly recommend it to anyone who
enjoys Indian food.

13. Engage

Style
Replace the informal phrases with appropriate formal ones

14. Pre-Writing

Which of the following can you use to start/end a report?
The purpose/aim of this report is to assess...
On the whole ...
I would (not) recommend ...
The report was carried out to assess
In spite of the (dis)advantages ..
As requested, this report is to assess…
To sum up...

15.Writing

Clauses of Concession
Join the sentences using words from the list, as in the example.

furthermore • however • despite the fact • in addition • although • what's more

1    The staff were courteous and helpful. The service
was slow at times.
The staff were courteous and helpful although the
service was slow at times.
Despite the fact that the staff were courteous and
helpful, the service was slow at times.
The staff were courteous and helpful. However, the
service was slow at times.

2 The  restaurant offers a  wide variety of main
courses. There was little choice for dessert.

3 The food was very reasonably priced. Drinks were
cheap.

4 It is in a poor location.The exterior of the building looks shabby and run down.

5 The lights were too bright. The restaurant has a
pleasant atmosphere.

6 It offers a wide variety of Japanese and Thai food.
There are some English dishes for the less adventurous.

Assessment and Proposal Reports.

 a. Read the rubric, underline the key words and answer the questions in the plan.
You are the assistant manager of Marco's, a fast food restaurant which is part of a large chain. » The manager
has asked you to write a report 2} assessing the food and prices, service and I atmosphere, and suggesting any changes that you think need to be made.

To: Who are you writing to?
From: Who arc you?
Subject: What are you going to write about?

Introduction
(Para <])         Why arc you writing the report?
Main Body
(Paras 2-4)   What information about food ami prices, service, atmosphere and facilities will you include?
What are the good and bad points? Can you make any suggestions?

Conclusion
(Para 5)        What is your overall impression? What are your recommendations?
! b.  Now write your report (120-180 words).
54 Try to explain these quotations in your own words. How do they relate to the theme of the unit?

Famous words
-The proof of the pudding is in the eating.
Miguel de Cervantes (Spanish writer)
-A balanced diet is a cookie in each hand.
Barbara Johnson (American cook and author)